Kas ir klientu apkalpošanas programmatūra?

Customer service software is software that can be used for communication, analyzing customer support, and making reports. Every interaction between a company and customers, website visitors, or business partners is stored in tickets. Every time, when someone new contacts you, customer service software creates a new contact. Customers or web visitors can submit tickets via email, live chat, chatbot, web form, and the customer support ticketing software will automatically assign the ticket to the appropriate agent or department.

Klientu apkalpošanas programmatūrā, kā piemēram, LiveAgent ietilpst arī pieteikumu pārvaldība, integrācijas, spēja izveidot klientu portālu, tiešsaistes čats un daudzas citas funkcijas. Varat arī izveidot atskaiti vai statistiku par klientu atbalstu un klientu apmierinātību.

Frequently Asked Questions

What is customer service software?
Customer service software is software that allows you to manage, organize and track customer requests. We have access to everything in one place. It consolidates problems, conversations, and also links them to specific customer records. The main function is the ticket system, which transforms all customer messages into tickets and in this form routes them to agents.
What are the types of customer service software?
We can distinguish three main types of customer service software: HelpDesk Software, CRM Software, LiveChat Software. HelpDesk Software is a software responsible for receiving requests from users and controlling their solution, which is the so-called single point of contact. CRM Software is software that allows you to manage customer relationships. LiveChat Software, on the other hand, is software that allows you to handle live chat.
How to choose the best customer service software?
To choose the best customer support software, you need to consider that it helps you with most (if not all) customer service processes. It should have access to all the communication channels you need, i.e. e-mails, telephones or social media. Live chat is an extremely important feature. Also pay attention to creating analyzes and reports that will allow you to improve customer service.

Atgriezties uz Glosāriju Izveidot kontu BEZMAKSAS

Ja vēlaties uzzināt vairāk par dažādiem apkalpošanas programmatūras veidiem un to priekšrocībām, noteikti apskatiet sadaļu par apkalpošanas programmatūru. Tur jūs atradīsiet informāciju par to, kā šie risinājumi var uzlabot jūsu klientu atbalsta pieredzi un kā tie darbojas praksē.

Ja meklējat labākos programmatūras risinājumus savam biznesam, izlasiet rakstu par 20 labākajām klientu apkalpošanas programmatūrām 2024. gadā. Šis raksts piedāvā detalizētu salīdzinājumu, lai palīdzētu jums izvēlēties vispiemērotāko risinājumu jūsu vajadzībām.